Refund policy

Return Policy

1. Return Window
You have 30 days from the date you receive your order to request a return.

2. Eligibility

  • Item must be unused, unworn, with tags attached

  • In original packaging

  • Must include your receipt or proof of purchase

3. How to Return

  1. Email us at support@mastertechrv.com with your order number.

  2. We’ll send you a prepaid shipping label and instructions.

  3. Ship your return to:

    Master Tech RV Returns  
4000 East Bristol St, Suite 3-290  
Elkhart, IN 46514

Note: Returns sent without prior approval cannot be accepted.

4. Restocking Fee
A 20% restocking fee applies to all returns unless otherwise specified.

5. Damages & Issues
Inspect your order upon arrival. If your item is damaged, defective, or incorrect, email us immediately (with photos) so we can make it right.

6. Exceptions & Non-Returnable Items
The following cannot be returned:

  • Perishables (food, flowers, plants)

  • Custom or personalized items

  • Beauty and personal-care products

  • Hazardous materials, flammable liquids or gases

  • Sale items and gift cards

7. Exchanges
To exchange, return your original item for a refund, then place a new order for the replacement.

8. EU 14-Day Cooling-Off Period
If you’re in the EU, you may cancel or return your order within 14 days of receipt for any reason. All the same conditions apply as above.

9. Refunds

  • Once we receive and inspect your return, we’ll notify you of approval.

  • Approved refunds process to your original payment method within 10 business days.

  • Banks may take a few extra days to post the credit.

  • If you haven’t seen your refund 15 business days after approval, please contact us.

If you have any questions, please reach out to support@mastertechrv.com. We’re here to help!