Shipping policy

Thought for a couple of seconds

Here are some options and examples of what you might include in a clear, customer-friendly shipping policy:

1. Processing Time

  • Order confirmation → shipment: 1–2 business days

  • Custom orders or large items: 2–4 business days

(You can adjust based on your warehouse capacity.)

2. Shipping Methods & Costs

Service Transit Time* Cost
Standard (USPS) 3–7 business days Calculated at checkout
Expedited (UPS/FedEx) 1–3 business days Calculated at checkout
Overnight Next business day Calculated at checkout
International 10–20 business days Calculated at checkout

*Transit time begins after the 1–2 day processing window.

3. Free-Shipping Threshold

  • Free standard shipping on orders over $100 (before tax).

  • Offers an incentive for larger carts.

4. Shipping Restrictions

  • PO Boxes: Standard USPS only (no expedited).

  • High-value items: Signature required on delivery.

  • Oversized/heavy items: May incur a freight-shipping surcharge.

5. Tracking & Notifications

  • You’ll receive an email once your order ships, with a tracking link.

  • If you don’t see your tracking update within 48 hours of shipment, please email us.

6. Delays & Exceptions

  • Weather or carrier delays: We’re not responsible, but we’ll help you track and escalate.

  • Address issues: Verify your shipping address at checkout. Wrong addresses may incur reshipment fees.

7. International Duties & Taxes

  • Customers are responsible for any import duties, taxes, or customs fees.

  • We cannot mark orders as “gifts” or undervalue shipments.

8. Lost or Damaged Packages

  • If your package is lost or arrives damaged, email support@mastertechrv.com within 7 days of expected delivery.

  • We’ll file a claim with the carrier and send a replacement or refund once the claim is approved.

Sample Policy Snippet

Processing & Shipping: We aim to process orders within 1–2 business days. Standard USPS shipping takes 3–7 business days; expedited options are available at checkout.
Free Shipping: Enjoy free standard shipping on U.S. orders over $150.
International Orders: Transit takes 10–20 business days; duties and taxes are the recipient’s responsibility.
Tracking: You’ll get a tracking number as soon as your package ships.
Issues?: Contact us within 7 days of delivery if anything goes wrong—we’ll make it right.

Feel free to mix and match these elements to suit your costs, carriers, and customer expectations!